Frequently
Asked Questions
Frequently
Asked Questions

Pollution-free Odour Solution

Eliminate pet odours instead of masking them.

General FAQs

These particular tasks demanded extra effort and manual labour to effectively treat and eliminate the urine odour:

PROBLEM
REMEDY

There is a significant amount of urine or feces being generated, often due to multiple dogs, which is commonly observed in doggy daycare centers. As a result, a substantial quantity of your product is consistently being utilized..

We provide our products in larger quantities with discounted prices, but it is essential to follow a few crucial steps during the cleaning process. When applying TurfGlo, make sure to regularly saturate the area with water and utilize a pressure hose to dislodge any potential accumulation of hair and sediment.

The application of the product took place in hot weather conditions, and its effectiveness appears to be diminished..

To optimize the effectiveness of our product, it is advised to apply it during the evening or early morning when the temperatures are cooler. This allows our technology to work to its full potential. Avoid applying the product in direct sunlight or without first cooling down the turf with water.

The artificial turf was installed directly on bare soil without a proper sub-base, which goes against the manufacturer’s specifications. In such installations where the turf does not drain adequately, urine tends to saturate into the compacted soil. Consequently, our cleaner may not be able to effectively penetrate the soil for proper treatment.

To address this issue, it is necessary to remove the turf and approximately 3 inches of the underlying soil. Replace it with a sub-base and ensure proper compaction. If you decide to remove the turf to rectify the situation, consider adding additional drainage systems. For a more proactive approach to odor prevention and removal, you may also consider applying TurFill on top of the sub-base.

Sand serves as an infill material, but it tends to absorb an excessive amount of urine and quickly becomes compacted.

To resolve this issue, it is recommended to remove all the sand using a shop vacuum and replace it with TurFill or an antimicrobial coated silica sand as the infill. Sand is not well-suited for pet applications because it absorbs and retains excessive moisture, and the accumulation of dog hair obstructs proper drainage, leading to persistent odors.

The turf has not undergone the process of de-compaction or aeration.

To effectively de-compact the infill and eliminate contaminants from the turf backing, it is suggested to utilize a pressure washer. The recommended method involves employing a pressure washer equipped with a surface sweeper attachment. Additionally, the use of a turf brush or our TurfComb can assist in the decompaction process.

DrainCore and a weed sheet were implemented to enhance the drainage system.

Our experiences with customers who have installed a drain core and weed sheet have not been overwhelmingly positive. Unless a sufficient amount of water is consistently used to facilitate the flow of urine into the drainage system, it is likely to accumulate on the plastic barrier, thereby exacerbating the problem. Additionally, there may not be an adequate number of drains installed to effectively flush the system.

Service FAQs

What is the total area included in the service fee?

Our pricing options cover 1-10 square meters (Mini Service) and 11-30 square meters (Express and Premium Service) of turf surface area, additional meters charged extra and will be quoted prior to commencing. You have the option to measure the area yourself or request our assistance in measuring it prior our service.

What is the method to determine the total square meterage of our area?

Most jobs involve straightforward calculations, so we will determine the square meter before providing the service and charge accordingly.

What is included in your service?

Our service fee covers travel to your location, all necessary products, and labour to provide a comprehensive turf cleaning service. We use our TurfGlo Pet Infill as is required; this depends on the area and the condition of the artificial turf. We’re backed by a $20 million Public Liability insurance and always take GPS-validated photos before starting and after finishing to ensure your space is revitalised without any disruptions or damages. Kindly clear any pet waste before our visit and remove larger items if possible. Let us know if you need help with this.

Is TurfGlo truly effective?

Our TurfGlo service revolves around our exceptional TurfGlo product. TurfGlo product harnesses the power of naturally occurring micro-organisms and their enzymes to break down uric acid crystals, responsible for urine’s strong scent, as well as urea and proteins that facilitate pathogen growth. We do not claim to bring your turf back to its original condition, factors such as general wear and tear, how long the turf has been installed, pet, foot and weather conditions overtime varies condition from each property and situation. Our detailed examination prior to commencing clarifies everything as to expectations for the finished product.

Which Regions do you cover?

We offer our services across the Melbourne Metro area, including South Eastern suburbs, East Melbourne, and West Melbourne. Other areas can be serviced but additional costs may apply. Additionally, we’re expanding our coverage to include NSW, QLD, WA, and SA. If you’re interested in joining our installer partnership program or becoming a part of our team, please reach out to us through our careers or contact pages. We look forward to hearing from you soon!

How frequently should l schedule a service?

Each customer is unique, and based on our extensive ten years of experience in artificial grass cleaning, we understand that the frequency of cleaning required for your turf system can vary. Generally, with a single dog, it is advisable to have your turf system cleaned up to four times per year. Initially you might opt for a quarterly service and make adjustments as needed. However, for households with multiple dogs, we highly recommend a monthly cleaning service to consistently maintain a pristine turf area.

How should you proceed if you are not satisfied with our service?

Our main goal is your complete satisfaction. We stand by our products and techniques, and to back this up, we provide a 30-day guarantee on our TurfGlo services from the service date. We understand that pets will frequent the cleaned area; hence, we suggest our TurfGlo packages to consistently keep your lawn looking its best. Please be sure to email us at makemy@turfglo.com.au if you have any concerns with the service provided.

Are repairs included in the service?

Repairs are not covered under standard pricing and come with an additional charge. Our service includes adjusting any lifted edges and weed removal. For specialised repair needs, please confirm your requirements when booking your service. Kindly send us photos along with a short description, and we’ll offer a tailored quote.

Do we need to be on-site during the service?

We recommend your presence during the initial assessment and upon job completion to ensure you’re pleased with our work. Once you subscribe to our scheduled services, your attendance is optional. However, if you have specific concerns or areas to highlight, please be available to discuss them with our technician.

What is your warranty or guarantee?

Our TurfGlo service comes with a 30-day guarantee. Given that pets will frequent the outdoor area, it’s expected for odours to gradually come back. For consistently fresh-smelling and clean turf, regular scheduled maintenance is advisable.

When can l start using my turf after the service?

Once we have finished our services for your artificial grass surface, you can resume using your artificial grass or surface without once we have packed up and about to leave. Our TurfGlo products are completely safe for children and pets, ensuring peace of mind while enjoying your refreshed turf.

Who is tasked with carrying out the work?

We have a dedicated team of professionals who are part of our in-house staff. They are well-equipped to handle any concerns related to artificial grass.

What insurance does TurfGlo have?

TurfGlo has $20,000,000 Public Liability, $20,000,000 Product Liability, and $250,000 Property in Case Custody.