Terms & Conditions

Legal Terms Overview

Effective Date: 29/04/2024

These Terms and Conditions (“Terms”) govern your use of the gardening services provided by TurfGlo (“we”, “us”, or “our”). By engaging our artificial grass cleaning and maintenance services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.


We provide artificial grass cleaning and maintenance services, including but not limited to a thorough clean to remove pet odour, bloom to fluff grass blades, fix to amend small problems and flush, which provides a deep clean and infill. The scope of our services will be as agreed upon with you and outlined in our service agreement or quotation.

Cancellation and Rescheduling

  1.  If cancellations are made the day before the scheduled service, there will be a cancellation fee of $105.00. For cancellations made on the day of service, the fee will be $145. Note, we may also need to reschedule appointments due to factors such as weather conditions or unforeseen circumstances.
  2. Customers who have enrolled in a TurfGlo plan can opt to cancel it after 12 months from their sign-up date. If cancellation takes place within the initial 12-month period, the price difference between the single service and TurfGlo plan price may apply.

Customer Obligations

You agree to provide us with access to your property and access to water. We will provide all necessary equipment and products. You also agree to provide accurate and complete information about your service area and any specific requirements or preferences.


Any complaint regarding any TurfGlo services provided must be made within 14wqaaQ~ days of the service being provided by emailing craigw@turfglo.com.au.

Warranties and Guarantees

We guarantee that our artificial grass cleaning and maintenance services will be performed with reasonable care and skill and we offer a 100% satisfaction guarantee for a 30-day period. Some factors such as ongoing rain after the service and size of dogs might impact how long the product is effective and we will advise of this prior to commencing. Additional service frequency might be required. If you’re not entirely satisfied, please email craigw@turfglo.com.au within two weeks of the service, and we’ll do our best to address the issue.

Before commencing any work, we will discuss with you and advise of the expected rejuvenation outcome, considering factors such as the age of the turf and its general wear and tear condition. The customer’s exclusive remedy is the corrective action of service, and TurfGlo’s liability is limited to the original cost of service.. We do not claim the grass blades will stay upright after the service is completed. Clients agree to waive any other forms of recovery.

Payment Processing

As a payments infrastructure company, our security posture continually evolves to meet the rigorous standards of the global financial industry.


  1. TurfGlo absolves itself from any liability related to present or future concerns regarding the turf system, including sub-base conditions, drainage, grading, edging, weed proliferation, or the functionality of blades and matting.
  2. TurfGlo holds no responsibility for damages, injuries, or inherent risks associated with animals or other elements linked to artificial turf systems, including our services and products.
  3. TurfGlo will not be held liable for any damages sustained by adjacent surfaces, encompassing, but not limited to, furniture, pots, or plants.

Additional Services and Measurements

  1. Initial services will necessitate measurements conducted by our technicians, unless otherwise agreed upon.
  2. Any additional square meterage exceeding the initially agreed-upon measurement will incur charges at the rate specified in the proposal and on our website.

Intellectual Property

All intellectual property rights in our artificial grass cleaning and maintenance services, including but not limited to trademarks, logos, content, and “know how” are owned or licensed by us. You may not use our intellectual property without our prior written consent.


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We collect, use, and disclose personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By engaging our artificial grass cleaning and maintenance services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes to these Terms by posting the updated version on our website or by other means of communication.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions or concerns about these Terms, please contact us at:

4/80 Market Street, South Melbourne, Victoria 3205
1800 339 332

By engaging our gardening services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on 29/04/2024.