Privacy Policy

Policy Overview

Effective Date: 29/04/2024

Thank you for choosing TurfGlo (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Collection of Personal Information

We may collect personal information about you when you interact with us, including when you:

  • Contact us to inquire about our services.
  • Engage our artificial grass cleaning and maintenance services.
  • Submit an inquiry or request through our website or social media channels.
  • Sign up for our newsletter or marketing communications.
  • Provide feedback or participate in surveys.

The types of personal information we may collect include:

  • Name
  • Contact information (e.g., email address, phone number)
  • Address
  • Payment information
  • Service preferences and requirements
  • Communication preferences

Use of Personal Information

We may use your personal information for the following purposes:

  • Providing and delivering our artificial grass cleaning and maintenance services to you.
  • Responding to your inquiries and requests.
  • Sending you relevant information, updates, and marketing communications about our services.
  • Administering promotions, surveys, and contests.
  • Improving our services and customer experience.
  • Complying with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:

  • Service providers and contractors who assist us in providing our artificial grass cleaning and maintenance services (e.g., payment processors, IT service providers).
  • Business partners and affiliates for marketing and promotional purposes, with your consent.
  • Legal and regulatory authorities as required by law or to protect our rights, property, or safety.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Security of Personal Information

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard security measures to safeguard the confidentiality and integrity of your personal information.

Accessing and Updating Your Personal Information

You have the right to access and update the personal information we hold about you. If you would like to request access to or update your personal information, please contact us using the contact details provided below.

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or by other means of communication.

Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:

4/80 Market Street, South Melbourne, Victoria 3205
1800 339 332

By engaging our artificial grass cleaning and maintenance services or providing your personal information to us, you consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

This Privacy Policy was last updated on 29/04/2024.